We are sorry that your order didn’t work out for you. To make things better, we accept returns within 14 days of order delivery for full-priced items only, but please read the conditions first before returning your package. Please note: because of the high discounts in our Online Sample Sale / Final Sale, we do not accept returns and exchanges anymore.
Did you buy a full-priced item? Then you can return your item(s) by downloading our return form below, filling it out, and including it in your return package. That’s it!
Download your return form here:
PLEASE NOTE: At the moment, our return processing lies between 5 - 15 business days due to the holidays!
We thank you for your patience.
Conditions of returning your item(s):
- Only non-SALE items are eligible to return for a full money refund within 14 days of receiving the order
- All Final and Sample SALE items can unfortunately not be returned anymore due to the high discounts.
- Not Your Baby will process all returns and refunds within approximately 14 days áfter receiving the package, unless otherwise stated
- The items are not allowed to be worn, smell like perfume, sweat or smoke, damaged by the customer or washed after receiving the order. We will inspect all items thoroughly!
- All original tags and labels should still be attached to the item, or returned in their original state and packaging (boxes, plastic bags)
- The cost of returning the package falls under the responsibility of the customer
- All lingerie, earrings and beauty products cannot be returned for hygienic reasons
Not Your Baby has the right to the reject your return package when the item does not follow the above specified terms or conditions. Not Your Baby is also not responsible for any returns that are sent to a wrong address or when the return is late.
Did you receive a FREE gift? Then read further:
Do you love your FREE gift and want to keep it, but still want to return your order? Then please keep in mind that we will deduct a small amount from your refund:
If you want a full refund, then please do NOT open or use the gift, and send it back in its original sealed packaging. Otherwise we won't be able to accept it and deduct the amount.
Unfortunately at this time, we are not able to exchange your items.
You can return your original item and place a new order and we will send it out to you ASAP!